The training consists of five modules
Module 1: Introduction & self-assessment
We begin with a theoretical explanation of process management and the concept of horizontal organisation as an alternative to traditional bureaucratic structures. We discuss the benefits of process-oriented working and how it contributes to efficiency, quality, and collaboration. We also invite you to share your personal challenges and experiences, ensuring the training aligns closely with the needs of your organisation and allowing you to incorporate real-life examples directly into the exercises.

Module 2: process mapping
The central theme is process design: how do you map processes? In two workshops, we work together to map primary processes and a supporting process. We jointly analyse the outcomes, identify patterns, and learn how processes can better align with each other. We also examine the interaction between stakeholders, applications, and other processes, providing a clear overview and making opportunities for improvement visible.

Module 3: process game
You step into a business process where bottlenecks become tangible and collaboration takes centre stage. By simulating familiar process issues, the exercise creates both recognition and a drive for action.
We reflect collectively on the experience, your role, and what this means for the processes within your organisation.

Module 4: Analysis
You will learn to identify waste using Lean principles. In an interactive workshop, you immediately apply this knowledge to processes within your organisation. We also cover the customer journey, analysing the customer’s movement through the process and identifying improvement points to optimise the customer experience.

Module 5: Process performance & control
We address process performance and indicators: how does a process function, is it efficient, and how can it be managed? You will learn how to establish and use Key Performance Indicators (KPIs) to actively control processes and continuously improve them.

The training takes place on your premises and runs over two full days, from 9:00 to approximately 16:30.

We begin with module 1: Introduction & self-assessment, in which we cover the theory and discuss your personal needs. In the afternoon, we move on to Block 2: Process mapping, where you will learn how to map and analyse processes.

We start at 9:00 with a brief recap, followed by the process game, which fills the morning. After lunch, we cover module 4 and 5: process analysis, customer journeys, process performance, and KPIs, enabling you to manage and improve processes effectively.