The training spans five days, divided into five modules.

Module 1: Awareness & experience
We start with a case from your own organisation: what is the trigger and what are the objectives? We then explore the background of process management and the concept of horizontal organisation in more depth. In a workshop, we map processes and carry out an analysis. You will then step into a simulation of a business process where bottlenecks become tangible and collaboration is key. By replicating familiar process issues, this creates both recognition and immediate action.

Module 2: Analysis
You will learn to identify waste in processes using Lean principles. Following a theoretical introduction, you will apply this directly in a workshop using processes from your own organisation. We also analyse the customer journey: how the customer moves through the process and where improvements can be made. In addition, you will continue mapping and analysing processes.

Module 3: Prioritisation & descision-making
Based on the analysis, you will develop improvement opportunities, prioritise them, and prepare a business case. This block focuses on supporting decision-making and building stakeholder alignment.

Module 4: Redesign
Day four focuses on the desired future process. You will design the ideal process and develop it in detail, including roles and responsibilities.

Module 5: Implementation & communication
You will learn about change management and implementation. You will then create a concrete change plan. At the end of the day, you will present the outcome to management, ensuring that improvements are immediately embedded and applicable within the organisation.

The training takes place at your organisation and consists of five full days. Each training day starts at 9:00 and concludes at approximately 16:30.

Day 1: Awareness & experience
The training begins at 9:00 with Block 1. We explore an organisational case and cover the fundamentals of process management. You will learn how to map and analyse processes. Through a practical simulation, you will experience process management first-hand and recognise bottlenecks in collaboration and process flow.

Day 2: Analysis
After a brief recap, we move into the analysis phase. You will become familiar with Lean principles and learn to identify waste in processes. In workshops, you will map your own processes and analyse where improvements can be made.

Day 3: Prioritisation & business case
You will translate the outcomes of Day 2 into concrete improvement proposals. You will learn how to set priorities, make informed choices, and develop a business case to support your proposals.

Day 4: Redesign
On Day 4, you will design the desired future process. You will develop the process design in detail, including roles, responsibilities, and process flows, ensuring it can be clearly applied within the organisation.

Day 5: Implementation & communication
On the final day, we cover the fundamentals of change management and communication. You will develop a change plan and present the outcomes to management. At the end of this intensive week, you will have tangible, immediately applicable results.