The training consists of three modules
Blok 1: Introduction and self assessment
We start with a theoretical explanation of process management, and the concept of horizontal organization and the ten golden rules of process oriented working.

Module 2: Process mapping
This module focuses on process design. How do you map processes effectively? Through two workshops, participants map a primary process and a supporting process. We reflect together on the outcomes and the experiences during the mapping process.

Module 3: Interaction between players
We examine the interactions between players, applications and processes. Waste is analyzed, and the customer journey is explored. How does the customer experience the service and the contact moments? Finally, we discuss the development stages and provide participants with practical guidance to take the next steps within their own organization.

To conclude, we review the development stages to provide a forward view on how you can take the next steps in your own organization.

The training takes place at your organization. We start the training day at 9:00 and finish around 16:30.

9.00 – 9.15 Arrival and welcome

9.15 – 10.30: Introduction Process management

10.30 – 10.45: Break

10.45 – 12.00 Workshop

12.00 – 13.00 Break

13.00 – 14.45: Workshop

14.45 – 15.00 Break

15.00 – 16.30 Interaction between players and improvement